Frequently Asked Questions - FAQ
How Do I Place An Order?
Orders can be placed using the following methods:
(A) E-MAIL - Send an email to RegionallyRustic@gmail.com
Your message needs to include the following: 1) name of the catalog item, 2) color(s), 3) style option (if applicable), exact dimensions needed, and 4) whether pick up or delivery. is requested. (see delivery rates on this page).
(B) FACEBOOK MESSENGER or TEXT MESSAGE- Send a private message or text to Kevin Magnani 508-797-2585. I will need your CONTACT EMAIL, to send you a receipt. The message needs to include the following: 1) name of the catalog item, 2) color(s), 3) style option (if applicable), exact dimensions needed, and 4) whether pick up or delivery. is requested. (see delivery rates on this page).
(C) ONLINE CATALOG - Shop the Online Catalog on this RegionallyRustic.com website and pre-pay in full using your PayPal account. Please note that online catalog purchases can only be pre-paid in full.
HOW and WHEN do I pay for my order?
For all orders through email, text or FB Messenger, A non-refundable $50 security deposit is required for all orders over $100 before any production begins. Once I receive your order with all information and the security deposit, I will process the order and email you Ia confirmation Purchase Order Summary receipt detailing your order and balance due at time of pick up or delivery.
Security deposit checks must be payable to:
KEVIN MAGNANI and mailed to: 8 Edith Lane Rutland, MA 01543.
Venmo payments are accepted as well @RegionallyRustic
What are your Payment Options,
Delivery Rates and Shipping Policies?
1) Payment is accepted in the forms of cash, personal check, money order, Venmo and PayPal only. No credit cards orders accepted. Checks and money orders should be made out directly to KEVIN MAGNANI
and mailed to: 8 Edith Lane Rutland, MA 01543.
2) I do not ship any products.
3) Local pick up is at 8 Edith Lane Rutland, MA 01543. Please notify me in advance the day and time you are coming to pick up your order..
Delivery is available on purchases over $75.00 Local delivery fee starts at $25.00. I will only deliver 1 hour radius of Rutland, MA. Maximum delivery fee is $60. If you need delivery, please let me know in advance.
What is My Project Made From?
The projects made by Regionally Rustic are made with either reclaimed wood , barn board, and mill wood slabs.. Not only is this eco-friendly, but also offers your home a truly rustic look. Rustic reclaimed wood has desirable character marks of imperfections, but rest assured all wood is clean, sanded and free of rot, bugs or any chemicals. It may take a little longer to build with this resource, but the wait is worth it!
How Long Does Each Order Take?
Because all items are custom built for you (by one man!), order time will vary based on volume of orders in front of yours and complexity of the order. Standard wait time is approx. 4 weeks and I will communicate with you throughout the process with updates. If a rush needs to be placed on any order, email RegionallyRustic@gmail.com for additional fee quote.
What is your Returns & Refund Policy?
Because each item is custom built, items cannot be returned once production has begun, but customer satisfaction is most important! If you have any issues with any product, contact us all issues will be fixed immediately to the best of our abilities or rebuilt for you. There are no refunds on orders placed. Please note, orders canceled prior to production will lose security deposit.
What is your Privacy Policy?
Regionally Rustic values your privacy and will not redistribute your contact information. Regionally Rustic does reserve the right to post your finished project photos on social media advertising and the Regionally Rustic website with your permission.
How Do I Assemble My Headboard / Footboard?
By far the most popular item on the Regionally Rustic catalog has been the Headboards and Bed Sets. Orders will come with hardware to assemble. To learn how to assemble your existing metal bed frame to your new headboard or bed set, click on:
HEADBOARD / BED SET ASSEMBLY INSTRUCTIONS
What are the Dimensions of my Bed?
Headboards and footboards will be made standard to match these width dimensions to the center of each leg. BASIC headboard style has a max. height of 50" and footboards would be approx. 28" H. All orders are customizable to meet your needs.
